The management software with AI inside
Families come first. Refuneral handles the rest.
We built Refuneral for funeral homes: it answers when nobody can, reads the families’ documents and shows what every case really earns. Less paperwork, more time for families. It is built for Italy today and can be adapted to other countries.
Requests
Cases
Calendar
Remembrance
Administration
Mario Rossi
Documents
4 of 4 read
Tax code
Verified
Ceremony
Thursday, 10:30
Margin
Calculated
● Incoming call
02:14
Summary sent to the on-call staff. Callback at 07:30.
01 · In short
In a funeral home the same details get written down again and again, the phone rings at any hour and nobody quite knows what a case earned. We built Refuneral to take that double work away: AI suggests, people decide.
02 · The problem
Today the work gets done twice. With Refuneral, once.
ID card, case file, municipal forms, contract: the same details change hands four times. At night and at weekends the phone rings even when nobody is there. WhatsApp, email, spreadsheets and a paper diary are never all in front of the same person.
80%
up to that much less time on paperwork
24/7
the assistant answers at night too
0
details typed in twice
Without Refuneral
With Refuneral
The same details written four times: ID, case file, forms, contract
The family photographs the documents, AI fills in the case
No answer on the phone at night or at weekends
The assistant answers, takes the details and alerts whoever is on call
WhatsApp, email, spreadsheets and a paper diary: nobody sees it all
One inbox, tied to the case, visible from every branch
Nobody knows the margin of a case
Quoted, collected, costs and margin on one line
03 · How it works
An ordinary night, from 02:14 to 10:00.
02:14
A family calls. The assistant answers.
It says it is automated from the very first sentence, takes the caller’s name, where the person is and a callback number. It quotes no prices and makes no promises.
Good evening, this is the funeral home’s automated assistant. May I have your name and a number to call you back?
This is Laura Bianchi, my number is…
Sample data
02:16
The on-call staff get the summary.
The request is already on the board, with a transcript and a summary. Whoever is on call phones back knowing everything.
New
Night request
Bianchi · callback 07:30
In progress
Closed
Summary and transcript sent to the on-call staff
Sample data
08:30
The case is open, the documents already read.
The family photographed them from a link on their phone; AI read them and checked them against the tax code. Nobody types anything twice.
Secure link
Upload the documents
- ID card
- Health card
- Death certificate
- Applicant’s ID
Mario Rossi
Documents 4 of 4 read
Tax code Verified
Fields filled in by AI
Sample data
10:00
Quote accepted, contract signed.
From the price list in a few clicks, signed on a tablet, the file complete. The case margin is already worked out.
Service from the price list
Transport
Obituary and memorial cards
Case margin calculated
Sample data
Good evening, this is the funeral home’s automated assistant. May I have your name and a number to call you back?
This is Laura Bianchi, my number is…
Sample data
04 · Principles
AI suggests, you decide.
It says it is automated
From the first sentence. It answers only when nobody else does and switches off in a second, branch by branch.
No prices, no promises
It takes the details and hands the request to a person. It does not replace the on-call staff.
Nothing goes out on its own
Obituaries, messages and replies to reviews stay drafts until you have checked them.
The data belongs to the business
AI features are switched on module by module, in line with the AI Act and GDPR.
05 · What’s inside
31 modules in 7 areas. Switch on what you need.
3 modules
Foundation
- 01Core and security
- 02Contacts
- 03Tasks and boards
4 modules
Acquisition
- 04CRM and requests
- 05Unified communication
- 06Switchboard and night on-call
- 07Marketing and reputation
10 modules
Service
- 08Funeral case
- 09Smart documents
- 10Quotes and price list
- 11Catalogue and configurator
- 12Contracts and signature
- 13Service calendar
- 14Funeral home: rooms and screens
- 15Fleet
- 16Staff and shifts
- 17Suppliers, orders and stock
7 modules
Remembrance
- 18Design studio
- 19Obituaries, website and social
- 20Headstones
- 21Cemeteries and plots
- 22Cremation and ashes
- 23Pet cremation
- 24Transport and repatriation
2 modules
Administration and insights
- 25Administration and invoicing
- 26Management and analysis
3 modules
Portals and family services
- 27Family portal
- 28Partner portal
- 29Pre-need plans
2 modules
Compliance and connections
- 30Privacy and compliance
- 31Integrations
AI sits inside the modules, not on top.
It reads documents, drafts obituaries and messages, improves photos and answers questions about the numbers. It is switched on module by module.
06 · Who it’s for
Made for people who are there at night too.
01
Agencies
One branch, a small team, a lot of on-call hours. Less paperwork and no missed calls.
02
Multi-branch businesses
The same rules for everyone, comparable numbers, a management view of every branch.
03
Funeral homes
Farewell rooms, chapels of rest and in-room screens run from the software.
04
Service centres and crematoria
A dedicated portal: requests with attachments, a private price list, order status, invoices.
05
Families
Case status, online signature and payment, choices of flowers, music and memorial card.
06
Administration
E-invoicing through the Italian SDI, funeral expense reporting, exports for the accountant.
07 · Getting started
Let’s look at it together, with your own cases.
A one-hour demo, online or on site in Italy. Bring a real case and it is rebuilt in Refuneral in front of you. After a request, the callback comes within one working day.
Always included
- Setup and data import
- Training by role
- Updates
- Support
- Backups
Family data stays with the business.
- A personal login for every operator, four permission levels.
- Double check on financial data.
- A log of every change and a recoverable bin.
- Nightly backups with tested restores, updates without downtime.
- Privacy notices, consents, processing records, deletion on request.
- Compliant document archiving through a specialist provider.
Case study
Tested in the field.
Refuneral is put to the test with Athena Onoranze Funebri, an Italian funeral business. The product grows from its everyday work.
- Since 2012
- Four branches
- Funeral home with a farewell room
- On call 24 hours a day, 365 days a year
08 · How we built it
RedergoOne more colleague. One who never sleeps.
We built Refuneral around the two moments that cost the most time today: the call that comes in at night and the family’s documents. Everything else, 31 modules in 7 areas, is switched on when needed. It runs in the browser on computers, tablets and phones, and installs as an app without going through the stores. We also built the website: static, with a golden thread in WebGL written from scratch.
01
Call
when nobody answers
02
Assistant
says it is automated
03
Board
transcript and summary
04
On call
alert and callback
05
Documents
photos from a link
06
AI reading
checked against the tax code
07
Case
over 160 fields
Project numbers
31
modules
7
areas
160+
configurable fields in a case
100
Lighthouse accessibility and SEO of the website
Technologies
- Installable web app
- Computer, tablet and phone
- Website in Astro
- Golden thread in WebGL2
Milestones
12 Oct 2026
Static website in Astro.
13 Oct 2026
White and gold redesign, golden thread in WebGL.
16 Oct 2026
English version of the website.
20 Oct 2026
refuneral.com live.
09 · Questions
The questions people ask first.
Cloud management software for funeral homes in 31 modules, with an AI assistant that answers at night and reads documents. It is developed by Redergo.
No. AI suggests and you decide; the assistant says it is automated, quotes no prices and makes no promises.
No. It runs in the browser on computers, tablets and phones and installs as an app without the stores.
Yes, during setup, together with branches, users, price lists and templates.
A few weeks: an on-site analysis, setup, training by role, then a start with the core modules.
It is built for Italian requirements today and can be adapted to other countries; the platform and the assistant also work in English.
No. It answers only when nobody else does and alerts whoever is on call straight away.
Yes: sent and received through the Italian SDI, plus the yearly funeral expense report.
Read more on refuneral.com
The areas, one by one.
Made by Redergo
Refuneral is one of ours. The next one could be yours.
We design, build and run them ourselves in Turin: from design to code, all the way to production. If you have a process that repeats every month, we can turn it into software.